What gets deleted
When we process your request, we permanently delete the account and the data attached to it, including:
- Your profile and login identity.
- Every health record you own — for you and any family members you added: demographics, allergies, conditions, medications and reminders.
- Reports and documents you uploaded (lab results, imaging, prescriptions, discharge summaries).
- Vitals and readings, including data synced from connected wearables, and your wearable connections.
- Voice notes and their transcripts, insurance details and card images.
- Notifications and push-notification tokens.
What we keep, and for how long
For safety and legal compliance we retain a limited security audit log, with personal health details removed. Backups are purged on a rolling basis. Everything else is removed.
This cannot be undone. Once your account is deleted, your records cannot be recovered. If you only want to remove specific items, you can delete individual documents, readings or family members from inside the app instead.
How it works
- Submit the form with the email address on your Medichive account.
- We verify the request comes from the account owner.
- We delete the account and associated data, and confirm by email. We aim to complete this within 30 days.
Prefer email? Write to dev@medichive.in from your account email and we'll handle it the same way. See our Privacy Policy for how we treat your data.