Medichive
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Your data, your control

Delete your account

You can request permanent deletion of your Medichive account and all the health data associated with it, at any time. This page works whether you signed up on the web, Android or iOS.

Fastest route: in the app. Open Profile → Delete account on web, Android or iOS and your account is deleted from there. Use the form on this page if you can no longer sign in.

What gets deleted

When we process your request, we permanently delete the account and the data attached to it, including:

  • Your profile and login identity.
  • Every health record you own — for you and any family members you added: demographics, allergies, conditions, medications and reminders.
  • Reports and documents you uploaded (lab results, imaging, prescriptions, discharge summaries).
  • Vitals and readings, including data synced from connected wearables, and your wearable connections.
  • Voice notes and their transcripts, insurance details and card images.
  • Notifications and push-notification tokens.

What we keep, and for how long

The same periods as our Privacy Policy:

  • A verified deletion request is completed within 30 days.
  • Security audit records are kept for 7 years, with your personal health details removed on deletion.
  • Clinical notes and consultation transcripts are kept for 7 years; where your account owns them, they are deleted with it.
  • The raw IP address and browser identifier recorded at sign-up are deleted after 30 days.
  • Voice-note audio is deleted after 90 days.
  • Backups are purged on a rolling basis. Everything else is removed.

This cannot be undone. Once your account is deleted, your records cannot be recovered. If you only want to remove specific items, you can delete individual documents, readings or family members from inside the app instead.

How it works

  • Submit the form with the email address on your Medichive account.
  • We verify the request comes from the account owner.
  • We delete the account and associated data, and confirm by email. We aim to complete this within 30 days.

Prefer email? Write to sandheep@medichive.in from your account email and we'll handle it the same way. See our Privacy Policy for how we treat your data.